The Events security guard will have overall responsibility for security of the event and the event venue. He or she should be appointed as early as possible so he or she can be included in the planning processes.
When carrying out the functions of a crowd controller, a licensed crowd controller must—
Radios are still used as the basic voice communication means in big organizations. Radios are considered to be most cost effective, consistent and failure–proof way of communication compared to other options
When communicating with a customer a security guard should conform to the Golden Rule of customer service which means treat the customer the way that you would want to be treated. Customers are vital to a company because without them there would be no business. The customer does not want to come in a place where they are treated unfairly/rudely/unprofessionally. Security guard should treat the customer with respect dealing with problems faced by customer and offer a convincing solution to customer problems. When speaking to a customer it is important that the guard be positive, polite and professional so that the customer believes that the guard is actually doing everything they can to help with due attention to the customer. It is very important to listen to customers and understand where they are coming from and to emphasis with the customer that you are seriously about their concerns. There are four different aspects of listening and understanding that guard should become familiar with.
Security guard need to think before he speaks because it is very important that the words coming from your mouth it should be positive words which is comfortable and acceptable to the customer.
The control room is the hub of communication center and gives all security guards the support they need to do their jobs effectively. Control room operators monitor activity at sites in line with client needs and dispatch security guards/patrolling supervisors to areas when emergencies occur.
Basic Duty of a Controller